I tried to get my California digital vaccine record. Here’s how it works, and what to do if it doesn’t – San Francisco Chronicle

Accessing your digital vaccination record takes a few steps. My mommy and I attempted it out Friday morning, and we had really various results.

The California Department of Public Health presented the states vaccine digital confirmation system Friday.Now, anybody with a smart device can get access to a digital version of their COVID-19 vaccination card if they require to reveal it to a service or other location.

How to get going

To access your digital vaccine record, you first go to myvaccinerecord.cdph.ca.gov, where you enter your last and very first name, date of birth and an e-mail or telephone number connected with your vaccine record. The interface is simple to navigate on a cell phone or a desktop.

My first problem

Thats also where I ran into trouble. For me, like numerous, getting the vaccine was a very quick procedure at a drive-thru vaccination website or a hectic pharmacy. I did not keep in mind if I documented a cellular phone or an email when I got my vaccine– and neither appear to be associated with my vaccine record.

I attempted my cell phone number and got a text that my vaccine record could not be found. I tried my email and got an email that my record might not be found. You can try as various phone numbers or e-mails as you need to. But for me, none worked.

What to do with the QR code

When I asked about this, Sami Gallegos, the press secretary for the states COVID-19 vaccine task force, informed me that I should screenshot “the record page that consists of a QR code” and that as soon as I have that saved money on my phone, I would “not require to keep logging in to obtain the record.” The link to the QR code expires after 24 hours, Gallegos validated, however the QR code in the screenshot stands beyond that.

Prior to going through the repairing procedure myself, I decided to check my moms record. I entered her info and created a PIN for her, and she got a text with a link to her digital vaccine record and QR code. When she clicked the link, she put in the PIN and was able to see the QR code and the same details that appears on her paper vaccine card.

Test image of what a vaccine confirmation record will look like from the CDPH.CDPH

One part that was complicated, however, was whether you require to get a new QR code every time you desire to scan it someplace. On the text my mom got, it stated both the link and the QR code were legitimate for 24 hours. In a press release issued Friday early morning, state officials said that individuals must screenshot the information once the digital record is gotten to have it readily available on their phones.

Discovering your vaccine record, the hard way

Then I went through the fixing procedure for my own record, which was much more strenuous. The text or e-mail saying your record cant be found has a link to a help website.

Text message from Californias vaccine confirmation systemDanielle Echeverria

But for those who dont, he suggested the 2 assistance websites– the virtual assistant and the call center– that I attempted.

I attempted my cell phone number and got a text that my vaccine record might not be discovered. I entered her info and produced a PIN for her, and she got a text with a link to her digital vaccine record and QR code. In a press release provided Friday early morning, state authorities said that people should screenshot the details once the digital record is gotten to have it readily available on their phones.

I did not keep in mind if I composed down a cell phone or an e-mail when I got my vaccine– and neither seem to be associated with my vaccine record.

Due to the fact that they cant access patient records, there was not much they could do. They suggested calling my vaccine clinic or my county health department to figure out how to get my contact information associated with my vaccine record.

However on the last step– uploading my ID– I got a mistake message after waiting for about 5 minutes that stated “the virtual assistant is experiencing incredibly high volume” together with a link to the states COVID-19 truths page.

According to the website, once you do successfully total the assistance form, the procedure for finding your vaccine record takes 2 to 3 weeks. As of today, I still have not had the ability to.

That website takes you to a chat box, or the “virtual assistant.” There, you enter more detailed information– your name, date of birth and address, which brand of vaccine you got, your vaccination date and where you got it– and upload an image of both your paper vaccine card and your state-issued ID. The questionnaire must take about 5 to 10 minutes to finish.

They recommended calling my vaccine clinic or my county health department to figure out how to get my contact info associated with my vaccine record.

Danielle Echeverria is a San Francisco Chronicle personnel writer. Twitter: @DanielleEchev Email: danielle.echeverria@sfchronicle.com

My chat box with the virtual assistant in Californias vaccine confirmation system.Danielle Echeverria

For me, it appears like Ill be depending on my paper record for a little while longer.

” We will discover as we go,” he said. “Thats the function of both the call center and the virtual assistant launching today on the (state health department) site.”

In a press call this morning, California Chief Technology Innovation Officer Rick Klau said that more than 90% of records in the immunization computer registry have contact information, either from when people got their COVID-19 vaccine or from prior vaccinations.

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If you do effectively get your digital record, state authorities worried that you need to still keep your paper record in a safe place, which one kind is not more legitimate than the other.

” We are expecting the reality that not every single record for the service providers is sent to the care system or in a complete way.” She stated that the portion of insufficient records is still unknown, however restated that the state should be able to help you find your record.

” We also encourage you, if you can not discover your record through (the main portal) to likewise consult your companies as a source,” Amy Tong, state Chief Information Officer and Director of the California Department of Technology, included.

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